Privacy Policy

Effective April 15, 2026

Privacy at a Glance

Before you read the full policy, here are the key points:

We do not persistently store voice audio. Your voice is processed for transcription and not retained — we keep only the text transcript. See Section 3 for how our service providers handle audio.
We never sell your data. We do not sell your personal information to anyone, and we do not share it for advertising.
We do not train AI on your data. We do not use your conversations to train or improve AI models, and we select providers whose current API terms and service settings prohibit it. See Section 5 for details.
You can delete your data. Delete your account in App settings and your data under our direct control is purged within 15 calendar days.
We collect only what’s necessary. Account identifier, email, first name (when provided by your sign-in provider), transcripts, call metadata, device information, purchase and subscription records, and crash reports.
You are talking to AI, not a human coach. The coach is artificial intelligence. Humans access your data only in limited circumstances (safety review, debugging, policy enforcement).
Sensitive topics require your consent. Before you can use more, you explicitly consent to the processing of personal topics like relationships and emotions.
We use other companies to run the app. Your data is shared with service providers (described in Section 5) to operate the service, not for independent commercial purposes.

For the full details, read on.

1. Introduction

We provide more (the “App”), an AI connection coaching application that helps people take action in their real-world relationships through voice-first coaching calls.

This Privacy Policy describes how we collect, use, share, and protect your personal information when you use the App, and explains your rights and choices regarding your data.

This Privacy Policy applies to all users of the App in the United States. The App is available only in the United States, excluding certain states, and we do not knowingly collect or process personal information from individuals outside the United States.

2. Information We Collect

We limit the personal information we collect to what is strictly necessary to provide the coaching service.

2.1 Information You Provide

Email address. Collected during account creation via your Apple or Google account. Used for account identification and authentication. We may also use your email to send service-related communications; if we introduce marketing emails, you may opt out.
First name. When your Apple or Google account provides a first name at sign-in, it is passed to our database along with your email. If your provider does not supply a first name (for example, Apple Sign In allows you to hide your name), we do not receive it.
Spoken words. During live coaching calls, your voice is captured by your device’s microphone and streamed in real time for transcription. For voice updates, audio is uploaded, transcribed, and auto-deleted. See Section 3 for how voice data is processed.
Relationship context. Information you share during calls about your relationships, experiences, and goals. This information is retained as part of your coaching history to provide continuity across calls.
Feedback. Any feedback, reports, or communications you submit to us.

2.2 Information Generated Through Use

Account identifier. An internal identifier assigned to your account at creation.
Text transcripts. Your spoken words are converted to text. These text transcripts are stored to support coaching continuity across calls.
Call metadata. Timestamps, call duration, call identifiers, etc.
Coaching content. After each call, the AI coach generates coaching content — such as key takeaways and suggested actions — to provide personalized coaching continuity across calls.
Consent and deletion records. Records of your consent decisions and any account deletion requests, retained for compliance.

2.3 Automatically Collected Information

Device information. Device platform and app version.
Crash reports. Crash reports and diagnostics may be collected to identify and fix technical issues.
Push notification tokens. Device tokens used to deliver push notifications.
Purchase and subscription records. Subscription status, plan type, and Extra Call purchase records are collected via our subscription management provider to validate purchases and manage your access to the service. We never receive your payment card details (see Section 2.4).

2.4 Information We Do NOT Collect

Voiceprints or biometric identifiers. We do not create, extract, or store voiceprints or any biometric identifiers from your voice. See Section 3.
Payment card information. All payment processing is handled by Apple App Store or Google Play. We never receive, process, or store your credit card number, bank account, or other payment instrument details.
Health data. The App is a connection coaching tool — not therapy, counseling, psychotherapy, medical advice, diagnosis, treatment, a medical device, crisis intervention, suicide prevention, emergency response, safety monitoring, legal advice, financial advice, or any other professional service — and is not a health service. However, coaching conversations may touch on topics like stress, worry, emotional well-being, and relationships, and under certain state consumer health data laws, information you share during coaching that relates to your physical or mental health may be treated as consumer health data.
Information from minors. We do not knowingly collect personal information from anyone under 18 years of age. See Section 12.

2.5 De-Identified Data

If we use de-identified data for product analytics, we will take reasonable measures to ensure that the information cannot reasonably be used to infer information about, or otherwise be linked to, a particular individual or household. We will maintain and use de-identified data only in a de-identified fashion and will not attempt to re-identify such data, except for the purpose of testing our de-identification processes.

3. How Your Voice Data Is Processed

No persistent audio storage. We process your voice for transcription only and do not persistently store audio. There are two paths depending on how you interact with the service:

Live coaching calls (stream-and-discard). Your voice audio is streamed in real time from your device for transcription. Your speech is transcribed to text and the transcript is returned. We do not keep persistent audio recordings.
Voice updates (upload-transcribe-delete). When you send a voice update outside of a live call, the audio may be temporarily uploaded, buffered, or stored in transient systems for transcription and processing. The audio is then deleted from transient storage.

See Section 5.1 for details on how our service providers handle your data.

WebRTC transport. Audio is transmitted between your device and our voice agent using encrypted WebRTC connections. The transport provider acts as a transport layer only. We do not enable recording features. Media streams are not recorded or stored.

4. How We Use Your Information

We process your personal information for the purposes described below and for purposes reasonably necessary to and compatible with those purposes. Non-sensitive data is processed to perform the service you requested. Sensitive data processing relies on your explicit opt-in consent.

4.1 To Provide Coaching

Process your voice input and generate AI coaching responses
Generate coaching content and maintain continuity across calls
Send reminders and follow-ups via push notifications

4.2 For Safety

Detect and respond to crisis signals (indications of self-harm or harm to others) by providing crisis resources, including the 988 Suicide & Crisis Lifeline (call or text 988), the Crisis Text Line (text HOME to 741741), and 911
Maintain content safety measures
Comply with mandatory reporting obligations

4.3 For Operations

Debug and troubleshoot technical issues
Monitor service performance and reliability
Manage your account and authenticate your identity

4.4 What We Do NOT Do With Your Information

We do not sell your data or share it for advertising. We do not sell your personal data, including sensitive personal data, to any third party. We do not share personal information for advertising that tracks you across different apps or websites. We do share data with service providers who help us operate the App on our behalf (see Section 5) — but those providers act under contract, not as advertisers or independent data users.
We do not use your data for targeted advertising. We do not share data with advertising networks, ad-tech platforms, or data brokers.
We do not train AI models on your data. We do not use your conversations to train or improve AI models. Our third-party AI providers’ current API terms and service settings prohibit the use of API data for model training (see Section 5.1). However, some processors may retain data for limited periods for safety monitoring and abuse prevention, as described in Section 5.1. If a provider’s terms change to permit model training on your data, we will either migrate to an alternative provider or update this policy.
We do not share your data with data brokers. We do not provide your personal information to data brokers or data aggregators.
We do not make automated consequential decisions. The AI coaching service generates suggestions and perspectives for your consideration. It does not make automated decisions that produce legal effects or similarly significant effects concerning you (such as decisions about access to services, employment, credit, insurance, or housing).

We share your information only with the service provider categories described below, and only for the purposes listed.

5.1 Service Providers

We use third-party service providers to operate the App. Each provider receives only the data necessary for its function. We require data processing agreements with providers who handle your personal data, minimize the data we send, use temporary IDs that are not linked to your account in AI processing contexts, and select processors whose data practices align with our privacy commitments. Once data is transmitted to a processor, certain operational practices (such as safety log retention) are governed by that processor’s policies.

AI and voice processing providers. These providers process your voice input, generate AI coaching responses, synthesize the coach’s voice output, and provide encrypted real-time audio transport. They receive conversation data and audio streams as needed for their function. Audio is not retained after processing — we do not opt into audio logging or retention, and real-time transport providers do not record or store media streams. AI providers may retain limited data for safety monitoring and abuse prevention per their API terms. Your data is not used for AI model training under our providers’ current API terms and service settings. Text-to-speech providers receive only the AI-generated response text, never your voice or personal information.

Cloud infrastructure and database providers. These providers host the application, store your data, and process temporary files. Your data is encrypted at rest and in transit. We control data retention — your data persists until you delete your account. Temporary audio files (for voice update transcription) are deleted from transient storage.

Authentication provider. Manages your login and account identity. Receives your email address and authentication tokens. Data is retained while your account exists and is deleted when you delete your account.

Payment and subscription providers. App store platforms (Apple App Store and Google Play) handle all billing. A subscription management provider validates purchase receipts on our behalf. We never receive, process, or store your credit card number, bank account, or other payment instrument details.

Communication services. Push notification services deliver reminders to your device. They receive device tokens and generic notification content only — never personal information from your coaching calls.

Crash reporting and diagnostics provider. We use a crash reporting service to identify and fix technical issues. Crash reports include error details and internal account identifiers but not your name, email, or personal information from your coaching calls.

5.2 Legal and Safety Disclosures

We may disclose your information when we believe in good faith that disclosure is necessary to:

Comply with applicable law or respond to valid legal process (subpoena, court order, or government investigation)
Report child sexual exploitation to the National Center for Missing and Exploited Children as required by law
Protect the rights, safety, or property of our users or the public
Prevent imminent harm to any person

We will notify you of legal process requests for your data unless prohibited by law or court order.

5.3 Business Transfers

In the event of a merger, reorganization, or transfer of substantially all of our assets, your personal information may be among the assets transferred. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

6. Data Retention

Your personal data — including your account information, conversation transcripts, coaching content, and call metadata — is retained until you delete your account. When you delete your account, your data under our direct control is deleted within 15 calendar days, subject to limited exceptions. See Section 7.1 for the full deletion process and what may remain.

De-identified data, if any, is not linked to your identity and is retained per our configured retention period.

7. Your Rights and Choices

7.1 Account Deletion

You may delete your account at any time through App settings. When you request deletion:

Immediately: Your account is deactivated. No further coaching calls are possible. You are signed out of all devices.
Within 15 calendar days: Your data under our direct control is deleted, subject to the limited exceptions described below.
At deletion time: You will see an in-app confirmation screen with the deletion timeline and what may be retained.

Deleting your account does not cancel an active app-store subscription. You must cancel separately through Apple App Store or Google Play.

Where required by law, we send deletion notices to service providers that received your data.

What may remain after deletion:

Consent records and deletion records — retained as long as legally required to demonstrate compliance.
Items under active safety review — held until review is complete and any mandatory reports have been filed, then deleted.
Information we must retain to comply with law, resolve disputes, enforce our agreements, detect security incidents, or exercise or defend legal claims. If a deletion request cannot be fully honored due to a legal exception, we will inform you of the reason.
Limited processor logs, security records, or backups outside our direct control. Some service providers retain operational logs for limited periods per their own retention schedules. We mitigate this by minimizing identifiable data sent to these providers and using temporary IDs that are not linked to your account.

You may withdraw your consent for sensitive data processing at any time by deleting your account. Because our coaching service requires processing sensitive personal information (relationship details, emotional context) to function, withdrawing consent results in deletion of your account and data under our direct control following the same process and timeline described in Section 7.1. There is no “paused” state — withdrawal of consent means your data is deleted.

7.3 Limit Data Use

App settings include a “Limit Data Use” toggle. Because we do not sell your data, do not engage in targeted advertising, and do not share data with data brokers, enabling this toggle does not change how we process your data — we already do not engage in the practices it opts out of. The toggle records your preference for compliance purposes.

8. Your Privacy Rights

Depending on where you live and the law that applies to you, you may have the following rights:

Access. Request a copy of the personal information we hold about you.
Deletion. Request deletion of your personal information (see Section 7.1).
Correction. Request correction of inaccurate personal information. We do not currently offer a process to correct specific transcript lines or AI-generated content. If you believe information should not be retained, you can delete your account (see Section 7.1).
Portability. Receive your data in a commonly used, machine-readable format.
Opt out of sale, sharing, and targeted advertising. We do not sell your data, share it for targeted advertising, or share it with data brokers — so there is nothing to opt out of. The “Limit Data Use” toggle in App settings records this preference for compliance purposes.
Opt out of profiling. See the profiling paragraph below.
Non-discrimination. We will not discriminate against you for exercising your rights.

How to exercise your rights. Contact us at support@more.coach or use features in App settings (account deletion, Limit Data Use toggle). We verify your identity through your authenticated account. We will respond within 45 days. If we need more time, we will notify you of an extension (up to 45 additional days). If we deny a request, you may appeal by replying to our decision email or emailing support@more.coach with the subject line “Appeal.” Please explain why you think the decision should change. We will review the appeal and respond in writing within 45 days. If we deny your appeal, we will inform you of your right to contact your state attorney general or applicable regulatory authority.

Profiling. Our coaching service uses AI to process your conversations and generate personalized coaching responses. Some state privacy laws may classify this as “profiling.” Because our coaching service requires AI processing to function, opting out of profiling will result in deletion of your account, consistent with our consent withdrawal process (Section 7.2).

California residents. You may designate an authorized agent to submit requests on your behalf by providing written authorization. We may verify both the agent’s authority and your identity directly. Upon request, we will disclose the categories of personal information collected about you in the preceding 12 months, the categories of sources, the business or commercial purpose for collection, and the categories of third parties with whom it was shared. We do not sell or share personal information as defined under the California Consumer Privacy Act and have not done so in the preceding 12 months. We do not use or disclose sensitive personal information for purposes other than those permitted under the CCPA.

Oregon and Minnesota residents. Upon request, we will provide a list of the specific third parties to which we have disclosed your personal data.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption in transit. All data transmitted between your device, our servers, and our service providers is encrypted in transit.
Encryption at rest. Data stored in our database is encrypted at rest.
Role-based access controls. Access to user data is restricted by role. Our database enforces structural access controls at the database level — application code cannot bypass these boundaries.
Minimized logging. We design our logging infrastructure to exclude personal information from diagnostic systems.
Service provider security. We select service providers with appropriate security practices and require data processing agreements where applicable.
Privacy risk evaluation. We evaluate our processing activities for privacy risks and implement appropriate safeguards, including for processing of sensitive personal information.

No system is completely secure. Despite our safeguards, we cannot guarantee the absolute security of your personal information. We encourage you to use a strong, unique password for your account.

10. Breach Notification

In the event of a data breach that compromises the security, confidentiality, or integrity of your personal information, we will:

Notify affected individuals without unreasonable delay, as required by applicable law
Notify applicable state attorneys general and regulatory authorities as required by law
Describe in our notification the nature of the breach, the categories of information affected, the steps we are taking in response, and the steps you can take to protect yourself

11. Human Review

Your coaching calls are conducted by AI, not humans. However, authorized personnel may access your data in limited circumstances:

Safety review. If a call is flagged by our safety systems (for example, content that may indicate risk of harm), a designated safety reviewer may access the flagged transcript to determine whether action is required.
Debugging. Engineers may access call data to diagnose and fix technical issues. Access is logged and minimized.
Policy enforcement. If we receive a report of a violation of our acceptable use policy, authorized personnel may review relevant call data.

We minimize human access to your data and maintain access controls and audit logs for all human review activities.

12. Children’s Privacy

The App is intended for users aged 18 and older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we will delete that information promptly. If you believe we have collected information from a minor, please contact us at support@more.coach.

13. Geographic Availability

The App is generally available in the United States, excluding certain states. We restrict access based on geographic location to ensure compliance with applicable state laws.

By using the App, you represent and warrant that you are physically located in a jurisdiction where the App is available. You may not use VPNs, proxies, or other tools to access the App from a jurisdiction where it is not available.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you before the changes take effect. We may notify you in the app, by email, or by another clear method. We will also update the effective date at the top of this document. If you do not agree to the revised Privacy Policy, you may delete your account before the effective date. Your continued use of the App after the effective date of a revised Privacy Policy constitutes your acceptance of the changes. Changes that affect the processing you consented to in the in-app consent flow may require fresh consent before you can continue using the affected features.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please email support@more.coach.